Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: November 7, 2025
Introduction
EatFreshly ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place orders through our platform.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
This policy applies to all users of our website, mobile applications, and related services. If you have any questions about this Privacy Policy, please contact us using the information provided at the end of this document.
Information We Collect
- Personal information you provide directly (name, email, phone, address)
- Order history and preferences
- Payment information (processed securely through third-party providers)
- Device and browser information for website functionality
- Location data for delivery services
How We Use Your Information
- Process and fulfill your food orders
- Provide customer support and respond to inquiries
- Send order confirmations and updates
- Improve our services and website functionality
- Send promotional offers (with your consent)
- Ensure food safety and quality standards
Data Security
- Industry-standard encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Data backup and disaster recovery procedures
Data Retention
- Order records retained for 7 years for tax and legal purposes
- Account information maintained while account is active
- Marketing preferences honored until unsubscribed
- Inactive accounts deleted after 2 years of inactivity
- Anonymized data may be retained indefinitely for analytics
Information Sharing
- With delivery partners for order fulfillment
- With payment processors for transaction processing
- With regulatory authorities when required by law
- With service providers under strict confidentiality agreements
- Never sold to third parties for marketing purposes
Your Rights
- Access your personal data we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Opt-out of marketing communications
- Data portability to another service
- Lodge complaints with supervisory authorities
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. By using our website, you consent to the use of cookies in accordance with this policy.
Essential Cookies
Required for basic website functionality, including order processing and account management.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Preference Cookies
Remember your settings and preferences for future visits.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and ensure your experience with EatFreshly is both delicious and secure.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.